Monitors completion and appropriate content of written documentation on a regular basis to ensure appropriateness, accuracy and timeliness.

Provides regular supervision of therapists.

Routinely evaluates services against the program plan, governing bodies and policy and procedure; makes necessary adjustments to improve the effectiveness of the program.

Monitors and interprets DCFS, Medicaid, COA, agency and other relevant policies to ensure that assigned staff are familiar with current policies and that the residential program is consistent with these policies.

Provides consultation and direction to the residential program for client interventions and problem resolution.

Guides all Residential employees to practice in a clinically appropriate manner in mind with best practice standards and ethical practice guidelines.

Guides and directs in moments of crisis to minimize trauma and support the work of the staff.

Educates staff on mental health diagnoses of clients and assists supervisory staff in consideration of appropriate interventions based on diagnostic presentation.

Considers cultural factors that may be impacting on the clients, gauges the appropriateness of services along cultural norms and standards, and addresses the cultural needs of the clients.

Considers diversity factors when supervising the development of treatment plans and clinical assessments.

· Orients and trains new employees according to program and department guidelines to ensure all new employees are ready and able to perform as necessary.

Sets and evaluates clear and collaborative individual performance goals for direct employees.

Encourages employee development by supporting training, assigning challenging work, and delegating tasks when appropriate.

Coaches and mentors employees around employee interests and career goals.

Provides critical feedback to employees around areas of development for increased performance.

Recognizes and rewards employee performance, initiative and decision-making (rapid rewards, employee of the month, etc.).

Completes meaningful Annual Performance Reviews for all employees and submits on time.

Ensures that employees are aware of the ethical, legal, and moral implications of the work that they provide.

Under the direction of the Vice President of Residential, develops training curriculums and makes presentations to educate the residential staff.

Participates in the development of the Residential Budget.

Maintains current knowledge of UCAN, DCFS, Medicaid, and COA procedures and acts as a resource to employees in these areas.

Participates in the development and implementation of the UCAN clinical philosophy via the clinical forum meetings, trainings, and the development of resources that support the philosophy.

Accurately completes all reports and documentation required by DCFS and other contracting and regulatory bodies. Ensures that employees complete their paperwork in a timely and professional manner. Ensures all Medicaid documentation is completed and submitted as required.

Reviews clinical documents for completeness, quality, and professionalism and only signs off on documents when these standards are met.

Uses clinical and population specific knowledge to provide appropriate services and programming for clients.

Ensures that Crisis Management protocols for the program are followed.

Manages employee job performance by following HR procedures and documentation requirements for: hiring; job scheduling and assignment; disciplinary actions; recommendations for salaries, raises, promotions, demotions and terminations.

May be required to take a small specialized caseload that requires special expertise and clinical acumen.

Coordinates the Medicaid required supervision groups.

Strategizes with the Program Directors and the Vice-President of residential services on program evaluation and methodology for continuous quality improvement in file quality, staff development, outcome goals, client services, and other issues related to program quality.

Is a leader in the program in accountability, quality and compliance through example and modeling behavior.

Complies with ucan Continuous Quality Improvement initiatives and corrective plans.

Recommends policy, practice and procedural changes to better serve clients and to comply with regulations.

Builds a strong clinical team with positive interpersonal relationships with the whole of the residential program. Clearly defines each employee’s role and responsibilities within the team

Is a positive member of the administrative team.

Has an attitude of finding solutions and is not overwhelmed by challenges. Discusses alternative problem solving and is open to new ideas and ways of doing things

Has the capacity to delegate in an effective manner while considering individual skills and workloads.

Accepts feedback and ideas from team and is constructive when giving feedback.

Shares specialized knowledge and resources with team and other UCAN departments.

Coordinates services with multiple UCAN programs to ensure appropriate services for clients and teamwork between programs.

Plans for client transitions to other UCAN programs to provide seamless transition for clients and a cooperative team process.

Shares specialized knowledge and resources with other UCAN programs.

Behaves with integrity, demonstrates high ethical standards, and displays a positive image of UCAN.

Acts in a professional manner at all times and maintains appropriate boundaries with clients.

Demonstrates accountability for results and keeps commitments to others.

Reports to work, meetings, training, and job related activities prepared and as scheduled.

Demonstrates openness and respect for cultural and socioeconomic characteristics of clients and coworkers.

Understands and supports UCAN’s standard of cultural proficiency and strives to meet it.

Responds to clients and their families, UCAN staff, DCFS, service providers and other stakeholders in a timely manner and ensures follow up to adequately address their need.

Performs other related tasks as required or assigned.

Ability to become a trainer in Therapeutic Crisis Intervention and First Aid/CPR.

Excellent interpersonal and problem solving skills.

Is open and respectful of cultural and socioeconomic characteristics of clients and is willing and competent to work with a diverse client population.

Experience or ability to use computers for data entry, communication and report writing.

Valid Illinois driver’s license required.