Harold Washington College 9/1982 to 6/1983 Printer Industry Institute 9/1982 to 6/1983 Kelly High School 9/1975 to 6/1979
Mother's Club, School Board, Sports Board, Brownie Leader
Graphic Arts :
Keeping accurate logs for publication that were monthly. bi-weekly, quarterly and yearly. Working closely with department managers and clients answering any questions or concerns that both parties may have regarding the publications. Handling heavy detailed conversations with clients/customers regarding files submitted for their publications. Dispensing the work quickly and accurately to the propter departments for processing. Worked in prep department and on light tables as well as in the dark room to process publication Did quality control for publications before being sent to printers via Federal Express or UPS, as well as through internet lines connected to printer.
Customer Service :
Liaison between customer, dispatch and route managers and all contacts at local districts and third party haulers. Handling problem situations for customers with local districts for quick results and satisfaction as well as handling problem situations with a third party haulers. Worked closely with corporate contacts for major retail stores across the U.S. to setup new service as well as cancel service per corporate requests. Provided accurate service level for each location. Provided quotes for local residential and commercial business for new start -ups. Provided quotes for existing accounts for service/increase/decrease on established accounts Quoted roll-off boxes rental to residential and commercial business for cleanup/remodel Setup of new accounts for local individual residential, port-o-lets for construction companies and temp roll-off for residentional and local construction companies as well as commercial locations. Setup port-o-lets for special events. Provided quick resolution for customer’s mpu, on-call and extra pickup and empty and returns on the roll-off boxes called in by customers. Was a Lead in customer service department at local districts, was required to handle irate calls coming into the call center and provided instant resolution to customer’s complaints. Took payments over the phone and in the front office. Provided support to all Sales Managers at National and local level accounts. Analyzed and made recommendations to ensure satisfaction with service provided by Waste Management districts. Was a liaison between customer, local districts, franchised area and contracted third party haulers. Assisted National Accounts bill representative’s in investigating and resolving issues concerning service levels, scheduling and pricing to ensure contract compliance to customer satisfaction. Arrange, expedite and sanction pricing temporary and permanent service, right sizing, per contractual agreement guidelines. Coordinate price and service increase/decrease for National Accounts via AMP. Trained new employees to become versed with Vantive , MAS, CCV procedures to guarantee the best service possible for National Accounts. Entered service changes, service cancels and lock requests and site surveys requests via MAS to route managers, dispatchers and National Accounts. Trained and lead team that was liaison to a system that allowed both local districts and National Accounts to view all requests entered by customer service reps, bill reps as well as Sales reps to accounts.