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geraldine mitchell
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Last updated: 6/21/2016
geraldine mitchell
Public Member
Professional Information
3425 n dries lane
61614  United States
 [ Map ]
309 6858034 (Phone)
Other Profession
Personal Information
1330 w jeth ct
61614  United States
 [ Map ]
309 9661393 (Phone)
309 2315143 (Mobile)
Additional Information

•Illinois State University, Normal, IL; May 2006 Bachelors of Science, Criminal Justice

•Heartland Community College, Normal, IL; May 2002 Associates of Arts, Criminal Justice/General Studies

Social/Volunteer Organizations

•Domestic Violence and Sexual Assault 10/16/2015

•Managing Emotions 2/23/2015

More Information

Professional Experience:

SALFCS, Peoria, IL 01/17/2014-Present Caseworker

•Maintain a working knowledge of other social services available to parents and child care providers

•Maintain confidentiality of agency, client, and child care provider information

•Work with low income families to determine eligibility for child care payment assistance

•Maintain assigned caseload of subsidized child care services for both parents and child care providers as contracted by IDHS

HGS, Peoria, IL 02/2012 –11/2013 Customer Service Representative

•Inbound calls

•Assist customers with any questions about shipments, refund policies, and price quotes

•Provides responsible secretarial and administrative work

•Other duties as assigned

AFNI, Bloomington, IL 4/2007-11/2011 Customer Service/HelpDesk

•Build and maintain rapport with customers

•Promote and sell products and services

•Review and update activity on accounts

Midwest Title Loans, Bloomington, IL 10/2005- 01/2006 Assistant Manager

•Supervised 3 employees

•Addressed consumer inquiries about offered financial services.

•Processed customer loan applications.

•Assisted in the daily upkeep, opening, and closing of the store

Planned Parenthood/Mclean County Juvenile Center, Bloomington, IL (interned)

•Case consultation, family dynamics, parent-child interaction, infant/adult mental health, child neglect and abuse/trauma, domestic violence, and crisis intervention.

•Case management, brief counseling, and completed assessments as requested.

•Served as a liaison for the family and/or team with other community health/mental health/social services providers to assure a comprehensive and family-centered approach to providing services.

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